![]() Frontier charged Fred ***, an existing Frontier customer with modem previously installed DSL cable to his residence and all the cables he already had in his possession, an exorbitant $34.99 for a service person to plug the cables back in.Īs for the 'extra slot(s)' that may have been required for Frontier's coverage in the Chloride area, may I point out that this company is responsible for providing adequate infrastructure. You charged him twice for the same modem: $4.50 for the "Monthly Service" and $4.43 under the "Other Charges and Credits" category between the dates of 12/18/09 - 01/05/10. One charge is in the amount of $20.10 for next month's service in advance the second is in the amount of $12.73 under "Other Charges and Credits" for the period of 12/18/09 - 01/05/10. ![]() *** been signed up for the "High Speed Internet Max", but he was charged twice within the same bill for the more expensive service. *** was indeed able to access the internet.Īfter receiving this printed bill, which was quite different from the online account information, the following errors became apparent: Not only had Mr. He then left, likely having checked to ensure that Mr. *** had before, and plug in the ethernet and power cables. What the service person did was to plug the phone line into the back of the same modem Mr. When a service person returned, he did not run any new cable or install any new software on Mr. *** without internet access for approximately two weeks. ***'s DSL Lite installed, then informed him that "Frontier had run out of 'slots' in the Chloride area and that additional 'slots' would need to be added before Mr. The Service employee spent a few minutes trying to get Mr. *** asked about the other options and told the Service employee that he wanted the High Speed *Lite* package. ***'s home and told him that he did not have the necessary equipment for dial-up. A person from Frontier Service arrived at Mr.
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